Account Specialist
2 weeks ago
Job Summary
As a key member of our team at SAE International, you will play a critical role in ensuring client satisfaction and rapport processes are managed effectively. Your primary responsibility will be to review all audit documentation for accuracy and completeness, and coordinate registration decisions and certificate issuance processes.
Key Responsibilities
- Manage client and lead auditor adherence to audit report and nonconformance resolution policies, analyzing metrics to ensure timely and integrity-based registration decisions.
- Provide client/auditor support services, reviewing completed audit packages to ensure integrity of critical process records.
- Coordinate the registration decision process from audit package return to decision, re-assessment, and certification issuance, communicating with customers as needed.
- Support client reaccreditation processes in coordination with Sales.
- Maintain and monitor service metrics for customer satisfaction throughout the registration process.
Requirements
- Bachelor's degree with related coursework and administrative/customer service experience, or equivalent.
- Effective interpersonal and team-building skills.
- Excellent written and spoken communication skills for customer service and teamwork.
- Strong computer skills and ability to work with relevant application programs.
- Excellent analytical and organizational skills.
About the Organization
SAE International is a global organization serving the mobility sector, fostering innovation, and enabling engineering professionals. Our collective expertise enables a robust resource of innovative programs, products, and services for industries, their engineers, and technical experts to work together on complex issues driving their future progress.
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