Front of House Operations Manager

2 weeks ago

Roanoke, Virginia, United States The River and Rail Restaurant Full time
Job Title: Front of House Manager

Location: The River and Rail Restaurant, Roanoke, VA

About Us:

The River and Rail Restaurant is a renowned dining destination in Roanoke, VA, celebrated for its warm hospitality, locally sourced ingredients, and commitment to delivering an exceptional dining experience. We take pride in our Southern-inspired menu, craft cocktails, and inviting atmosphere. We are seeking a dynamic and motivated Front of House Manager to join our team and help elevate our guest experience to the next level.

Job Description:

As the Front of House Manager, you will play a pivotal role in ensuring seamless daily operations, providing exceptional customer service, and helping promote The River and Rail Restaurant. You will lead our front-of-house team, manage reservations, and work closely with the kitchen staff to ensure a smooth and enjoyable dining experience for our guests. Additionally, you will be responsible for developing and executing creative marketing strategies, including social media campaigns, email newsletters, and other promotional activities to enhance our brand and attract new customers.

Key Responsibilities:

  • Oversee daily front-of-house operations, including staff scheduling, training, and performance management.
  • Ensure a high level of customer service by addressing guest inquiries, concerns, and feedback promptly and professionally.
  • Manage reservations, seating, and the flow of service to create a smooth and enjoyable dining experience.
  • Collaborate with the kitchen and bar staff to maintain quality and consistency in food and beverage service.
  • Develop and implement creative marketing strategies to promote the restaurant, including social media campaigns, email newsletters, and special events.
  • Monitor and maintain the restaurant's online presence, including updating social media profiles, responding to reviews, and engaging with the community.
  • Assist in planning and executing promotional events, themed nights, and other initiatives to drive traffic and sales.
  • Work with the management team to identify opportunities for growth and improvement, both in guest experience and overall operations.
  • Manage inventory, supplies, and vendor relationships to ensure the front-of-house is well-stocked and prepared for service.

Qualifications:

  • Previous experience in a restaurant management role, preferably in a front-of-house capacity.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent customer service skills and a passion for providing a memorable dining experience.
  • Proficiency in social media platforms and marketing tools, with a creative eye for content creation.
  • Experience with email marketing and digital promotions is a plus.
  • Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
  • A proactive, hands-on approach to problem-solving and decision-making.
  • Knowledge of local food and beverage trends is a plus.

Benefits:

  • Competitive salary, based on experience
  • Opportunities for professional growth and development
  • Employee discounts on food and beverages
  • A positive and supportive work environment

How to Apply:

If you are passionate about hospitality, have a knack for creative marketing, and want to be part of a dynamic team, we would love to hear from you Please submit your resume and a brief cover letter detailing your experience and why you are the perfect fit for this role to Tyler@riverandrailrestaurant.com


  • The River and Rail Restaurant is an equal opportunity employer.

  • Front of House Team Member

    3 weeks ago

    Roanoke, Virginia, United States Hat Creek Burger Company Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Front of House Team Member to join our team at Hat Creek Burger Company. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and maintaining a clean and welcoming environment.Key...

  • Front Desk Coordinator

    2 weeks ago

    Roanoke, Virginia, United States Dogtopia of Roanoke Full time

    Job Title: Front Desk CoordinatorAre you a dog lover looking for a career that combines customer service with animal care? We're seeking a Front Desk Coordinator to join our team at Dogtopia of Roanoke!Responsibilities:Provide exceptional customer service to pet parents and their furry friendsManage front desk operations, including scheduling, transactions,...

  • Front Desk Coordinator

    3 days ago

    Roanoke, Virginia, United States Dogtopia of Roanoke Full time

    Job Title: Front Desk CoordinatorAre you a dog lover looking for a career that combines customer service with animal care? We're seeking a Front Desk Coordinator to join our team at Dogtopia of Roanoke!Responsibilities:Provide exceptional customer service to pet parents and their furry friendsManage front desk operations, including scheduling, transactions,...

  • Front Desk Coordinator

    2 hours ago

    Roanoke, Virginia, United States Dogtopia of Roanoke Full time

    Front Desk CoordinatorAre you a dog lover looking for a career that combines customer service with animal care? We're seeking a Front Desk Coordinator to join our team at Dogtopia of Roanoke!Responsibilities:Provide exceptional customer service to pet parents and their furry friendsManage front desk operations, including scheduling, transactions, and...

  • Front Desk Coordinator

    3 weeks ago

    Roanoke, Virginia, United States Dogtopia of Roanoke Full time

    Job Title: Front Desk ReceptionistAre you a dog lover looking for a career that combines customer service with animal care? We have an exciting opportunity for a Front Desk Receptionist at Dogtopia of Roanoke!Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Receptionist. As the first point of...

  • Front Desk Coordinator

    4 weeks ago

    Roanoke, Virginia, United States Dogtopia of Roanoke Full time

    {"title": "Front Desk Coordinator", "description": "Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Coordinator at Dogtopia of Roanoke. As the first point of contact, you will be responsible for ensuring our customer experience sets the highest standards of satisfaction and quality.Key...

  • Front Desk Coordinator

    4 weeks ago

    Roanoke, Virginia, United States Dogtopia of Roanoke Careers Full time

    Front Desk Receptionist Job DescriptionAt Dogtopia of Roanoke Careers, we're seeking a highly organized and business-minded individual to join our team as a Front Desk Receptionist. As the first point of contact, you'll be responsible for ensuring our customer experience sets the highest standards of satisfaction.Key Responsibilities:Provide exceptional...

  • Front Desk Coordinator

    3 weeks ago

    Roanoke, Virginia, United States Dogtopia of Roanoke Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Coordinator at Dogtopia of Roanoke. As the first point of contact, you will be responsible for ensuring our customer experience sets the highest standards of satisfaction.Key ResponsibilitiesProvide exceptional customer service to pet parents,...

  • Front Desk Coordinator

    1 month ago

    Roanoke, Virginia, United States Dogtopia of Roanoke Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Coordinator at Dogtopia of Roanoke. As the first point of contact for our customers, you will be responsible for providing exceptional service and ensuring a positive experience for all pet parents.Key ResponsibilitiesCustomer Service: Strive for the...

  • Front Desk Coordinator

    3 weeks ago

    Roanoke, Virginia, United States Dogtopia of Roanoke Careers Full time

    Front Desk Receptionist Job DescriptionAt Dogtopia of Roanoke Careers, we're seeking a highly organized and business-minded individual to join our team as a Front Desk Receptionist. As the first point of contact, you'll be responsible for ensuring our customer experience sets the highest standards and satisfaction of our customers.Key...

  • Front Desk Supervisor Position

    3 weeks ago

    Roanoke, Virginia, United States Hotel Resource Full time

    Job Title: Front Desk SupervisorHotel Roanoke & Conference Center, Curio Collection by Hilton is seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and leading a...

  • Front Desk Associate

    4 weeks ago

    Roanoke, Virginia, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly motivated and engaging Front Desk Agent to join our team at the Hotel Roanoke & Conference Center. As a key member of our Front Desk team, you will be responsible for providing exceptional customer service, ensuring a seamless check-in experience, and promoting our hotel's amenities and services.Key ResponsibilitiesCheck...

  • Adjunct Faculty

    1 month ago

    Roanoke, Virginia, United States Commonwealth of Virginia Full time

    Job Summary:We are seeking a part-time Hospitality Management Adjunct Faculty to join our team at the Commonwealth of Virginia. As an Adjunct Faculty member, you will be responsible for teaching college-level courses in Hospitality Management, including Principles of Hospitality Management, Executive Housekeeping, Convention Management, Event Planning and...

  • Front Desk Associate

    1 month ago

    Roanoke, Virginia, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly motivated and engaging Front Desk Associate to join our team at Hotel Roanoke & Conference Center. As a key member of our Front Desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable and personalized experience.Key Responsibilities:Check guests in, ensuring proper...

  • Hospitality Management Instructor

    1 month ago

    Roanoke, Virginia, United States Commonwealth of Virginia Full time

    Job Summary:We are seeking a part-time Hospitality Management Adjunct Faculty to teach college-level courses in-person, hybrid, or distance learning/online formats at Virginia Western Community College.Key Responsibilities:Teach Principles of Hospitality Management, Executive Housekeeping, Convention Management, Event Planning and Management, Hotel Front...

  • Front Desk Coordinator

    2 weeks ago

    Roanoke, Virginia, United States Carilion Clinic Full time

    Transforming Healthcare with ExcellenceWe are seeking a highly skilled and compassionate Receptionist Clerk to join our team at Carilion Roanoke Memorial Hospital. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and service.Key Responsibilities:Provide warm and welcoming greetings to patients and...

  • Permanent Supportive Housing Case Manager

    3 hours ago

    Roanoke, Virginia, United States Commonwealth Catholic Charities Full time

    About Commonwealth Catholic CharitiesCommonwealth Catholic Charities (CCC) has been providing life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia since 1923. Our mission is to serve the most vulnerable in our community, including older adults, individuals with disabilities, LGBTQIA identifying...

  • Front Desk Representative

    4 weeks ago

    Roanoke, Virginia, United States Snowshoe Mountain Full time

    Job SummaryWe are seeking a friendly and enthusiastic Front Desk Agent to join our team at Snowshoe Mountain. As a key member of our guest services team, you will be responsible for providing exceptional customer service, handling reservations and transactions, and ensuring a smooth and enjoyable experience for our guests.Key ResponsibilitiesLearn and...

  • Financial Operations Manager

    1 month ago

    Roanoke, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia seeks a highly skilled and experienced Assistant Director of Finance to join our team. As a key member of our financial operations team, you will be responsible for providing managerial oversight and support for day-to-day financial operations.Key ResponsibilitiesAssist with the development and implementation of...

  • Front Desk Representative

    4 weeks ago

    Roanoke, Virginia, United States Pyramid Global Hospitality Full time

    Guest Services AgentWe are seeking a highly motivated individual to join our Guest Services team as a 2nd Shift Guest Services Agent.The ideal candidate will use their engaging personality to create a memorable first impression for our guests as they arrive for the night shift.Key Responsibilities:Provide exceptional customer service to guestsManage front...