Front of House Team Member

1 day ago


Roanoke, Virginia, United States Hat Creek Burger Company Full time
Job Overview

We are seeking a highly motivated and customer-focused Front of House Team Member to join our team at Hat Creek Burger Company. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Take customer orders accurately and efficiently, using our Point of Sale system.
  • Ensure the front-of-house area is clean and well-maintained, including bussing tables, cleaning, and restocking supplies.
  • Handle cash and credit transactions accurately and efficiently, following company policies and procedures.
  • Participate in training and coaching of new hires, sharing your knowledge and expertise to ensure a smooth onboarding process.
Requirements
  • Commitment to providing exceptional customer service and ensuring a positive dining experience for our guests.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and management.
  • Basic math skills and accuracy with cash handling.
What We Offer
  • Competitive hourly rate and opportunities for advancement.
  • Employee meal discounts and medical benefits.
  • Culture and referral bonuses, as well as a family meal allowance card.
  • Paid time off and opportunities for professional development.

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