Restaurant Host

1 day ago

West Palm Beach, Florida, United States Amrit Ocean Resort & Residences Full time
Job Title: Restaurant Host

At Amrit Ocean Resort & Residences, we are seeking a skilled Restaurant Host to join our team. As a Restaurant Host, you will be responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assisting the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience.

Key Responsibilities:
  • Greet and seat guests at appropriate tables in a timely manner.
  • Be attentive to guests' needs and assist in providing a pleasant dining experience.
  • Assist the cashier in collecting payment for all guest transactions.
  • Know how to prepare the cashier report at the end of the shift.
  • Pay out servers and service attendants' tips if appropriate.
  • Know how to properly take reservations for outlets.
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Perform opening and closing duties according to established sidework checklist.
  • Have a complete knowledge of standards of service for receiving a room service order.
  • Have a thorough knowledge of menus and current specials in all applicable departments.
  • Assist servers and cashiers in the servicing of guests as needed.
  • Know and understand the state liquor laws.
  • Ensure overall guest satisfaction.
Requirements:
  • High School diploma and/or experience in a hotel or a related field preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.

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