Technical Operations Specialist

2 weeks ago


Fresno, California, United States unWired Broadband Full time

About the Role:

Job Description

The Scheduler position at unWired Broadband plays a vital role in our Technical Operations team. As a Scheduler, you will be responsible for coordinating technician visits, managing projects, and ensuring seamless customer experiences.


Key Responsibilities:

  • Schedule technician visits, including site surveys and new service installations, to meet customer needs.
  • Communicate effectively with customers to address concerns and resolve issues promptly.
  • Collaborate with Sales to align installation timelines with business objectives.
  • Manage project specifications and ensure compliance with company expectations.
  • Work closely with relevant departments to address customer complaints and prevent escalation.

Required Skills:

  • A high school diploma or equivalent with strong language and mathematical skills.
  • Excellent communication and interpersonal skills to interact with customers and colleagues.
  • Familiarity with field concepts, including average job times and workload management.
  • Proficiency in Microsoft applications and experience with Salesforce preferred.
  • Bilingual English/Spanish proficiency preferred.
  • Demonstrated ability to multitask and prioritize tasks effectively.

Salary Range:

We offer a competitive salary range of $55,000 - $70,000 per year, commensurate with experience. Our comprehensive benefits package includes medical, dental, and vision insurance with company subsidies, company-paid life insurance, long-term disability insurance, flexible spending accounts, 401(k) with company contributions, holiday, vacation, and sick paid time off, and complimentary internet connection.



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