Technical Operations Specialist
2 weeks ago
About the Role:
Job DescriptionThe Scheduler position at unWired Broadband plays a vital role in our Technical Operations team. As a Scheduler, you will be responsible for coordinating technician visits, managing projects, and ensuring seamless customer experiences.
Key Responsibilities:
- Schedule technician visits, including site surveys and new service installations, to meet customer needs.
- Communicate effectively with customers to address concerns and resolve issues promptly.
- Collaborate with Sales to align installation timelines with business objectives.
- Manage project specifications and ensure compliance with company expectations.
- Work closely with relevant departments to address customer complaints and prevent escalation.
Required Skills:
- A high school diploma or equivalent with strong language and mathematical skills.
- Excellent communication and interpersonal skills to interact with customers and colleagues.
- Familiarity with field concepts, including average job times and workload management.
- Proficiency in Microsoft applications and experience with Salesforce preferred.
- Bilingual English/Spanish proficiency preferred.
- Demonstrated ability to multitask and prioritize tasks effectively.
Salary Range:
We offer a competitive salary range of $55,000 - $70,000 per year, commensurate with experience. Our comprehensive benefits package includes medical, dental, and vision insurance with company subsidies, company-paid life insurance, long-term disability insurance, flexible spending accounts, 401(k) with company contributions, holiday, vacation, and sick paid time off, and complimentary internet connection.
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