Technical Service Specialist
4 days ago
Job Summary: Techstaff seeks a highly skilled Field Service Engineer to join our team. This position is responsible for ensuring the highest quality possible through proper installs, troubleshooting, and maintenance of products/equipment.
Essential Functions:
- Identify, analyze, and repair product failures; order and replace parts as needed.
- Provide consistent on-going support to customers through technical phone support, product installation, and service support in the field.
- Provide product feedback on any issues/trends observed in the field and assist in developing solutions.
- Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager.
- Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation.
- Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
- Responsible for informing Regional Service Manager of customer complaints and for knowing the Company's Quality Policy, departmental objectives, and how the work performed impacts quality.
- Attends product specific training when required.
- Responsible for oversight of proper crating and uncrating of C-Arm's.
- Provides DEMO and clinical support for equipment at trade shows.
Job Requirements:
- BASIC QUALIFICATIONS:
- Education: Bachelor's Degree preferred or at minimum an associate degree in Biomedical, electronics or related technical degree. Equivalent Military/government training will be considered.
- Experience: Minimum 2 years' experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment.
- Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy.
- General computer knowledge to include DOS, Microsoft Windows, Unix or Linux.
- Competencies: Must report company expenses incurred within the set company timeline. Must maintain a clean driving record, valid driver's license and meet company insurability guidelines. Ability to work professionally with many different personalities. Must be willing to travel on a moment's notice, domestic and international. Must be highly dependable and have a strong desire for problem solving.
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