Winter Seasonal Customer Service Ambassador

2 weeks ago


Kingfield, Maine, United States Sugarloaf Full time
Job Description

We are seeking a highly skilled and motivated Guest Services Representative to join our team at Sugarloaf. This is a seasonal position that will involve providing top-level service to our guests in a face-to-face setting.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong sense of humor. They will also be responsible for developing a comprehensive knowledge of Sugarloaf's policies, products, services, promotions, and events.

In this role, you will be the first point of contact for many of our guests, and as such, it is essential that you can provide exceptional customer service and resolve conflicts in a timely and respectful manner.

You will also be responsible for processing transactions on our POS system and being accountable for all transactions processed.

This is a fantastic opportunity for someone who enjoys working with people, is patient, selfless, and empathetic, and takes pride in their work.

Responsibilities:
  • Welcome guests to the sales area and resort.
  • Develop a comprehensive knowledge of Sugarloaf's policies, products, services, promotions, and events.
  • Provide exceptional customer service and resolve conflicts in a timely and respectful manner.
  • Process transactions on our POS system and be accountable for all transactions processed.
Qualifications:
  • Excellent communication skills.
  • Able to work well under pressure.
  • A strong sense of humor.
  • Patient, selfless, and empathetic.
  • Takes pride in their work.


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