Customer Experience Ambassador
2 weeks ago
We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Sugarloaf for the upcoming winter season. As a key member of our resort staff, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.
Key Responsibilities:
- Welcome guests to the sales area and to the resort with a warm and friendly smile.
- Develop in-depth knowledge of Sugarloaf's policies, products, services, promotions, and events to provide expert advice and support to guests.
- Assist guests in resolving issues and finding favorable resolutions in a timely and respectful manner.
- Process transactions efficiently and accurately using our point-of-sale system.
About the Role:
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and working in a fast-paced environment. You will be part of a dynamic team that is dedicated to making Sugarloaf the best it can be.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and ability to think creatively.
- Previous experience in customer service or a related field is highly desirable.
Benefits:
- A competitive salary of $45,000 per year.
- Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River).
- Discounts at resort F&B and retail locations.
- Eligibility for end-of-season loyalty bonus.
- Access to Nordic trails and discounted equipment rentals at our Outdoor Center location.
Why Work at Sugarloaf?
Sugarloaf is a world-class resort that offers a unique and exciting work environment. Our team is committed to providing exceptional service and creating unforgettable experiences for our guests. If you are passionate about delivering exceptional customer experiences and working in a fast-paced environment, we would love to hear from you.
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