Customer Experience Ambassador
1 week ago
Sugarloaf is seeking a highly skilled and charismatic Guest Services Representative to join our team for the upcoming winter season.
The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a genuine passion for delivering exceptional customer experiences.
About SugarloafAs one of the premier ski resorts in the Northeast, Sugarloaf offers a unique blend of natural beauty, challenging terrain, and unparalleled amenities. Our team is dedicated to providing an unforgettable experience for our guests, and we're looking for someone who shares our commitment to excellence.
Job SummaryThis role will involve providing top-notch service to our guests, responding to their inquiries, and resolving any issues that may arise. You will be the face of our resort, representing our brand values and exceeding guest expectations at every turn.
Key Responsibilities- Welcome guests to the sales area and to the resort, providing them with a warm and welcoming atmosphere.
- Be responsible for knowing the information in the yearly Ticket and Promotion Manual, staying up-to-date on all resort policies, products, services, promotions, and events.
- Develop a comprehensive knowledge of Sugarloaf's offerings and accurately relay this information to guests to provide the best possible experience.
- Assist guests in finding favorable resolutions for items of concern, within the boundaries as outlined by the Manager, and resolve conflict in a timely and respectful manner.
- Be able to quickly and efficiently complete all transactions on POS system and be accountable for all transactions processed.
To be successful in this role, you must be able to perform each essential duty listed satisfactorily and be a creative problem solver. Patient, selfless, and empathetic communicators who enjoy working with and for the benefit of others will thrive in this position.
You should be comfortable working with computers and available to work weekends and holidays. Prior experience in customer service is strongly preferred.
Benefits- Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River)
- Discounts at resort F&B and retail locations
- Discounted ski/snowboard lessons and rentals
- Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
- Discounted passes at other Boyne and partner resorts
- Eligibility for end-of-season loyalty bonus
- Team members may also be eligible to earn up to 40 hours of paid time off
We offer a competitive salary of $40,000 - $60,000 per year, depending on experience, plus benefits such as free lift passes, discounts, and paid time off.
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