Technology Services Specialist
4 weeks ago
Deliver Exceptional IT Services
At United Parcel Service Inc., we're seeking a skilled Technology Services Specialist to join our team. As a key member of our IT services group, you'll be responsible for ensuring the successful execution and implementation of customized solutions and organizational initiatives.
Key Responsibilities:
- Leverage advanced root cause analysis, reporting, and key performance indicators (KPIs) to drive business results.
- Lead, manage, and coordinate the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
- Collaborate with internal cross-functional teams and partner vendor relationships to drive business outcomes.
- Provide technical training and development to departmental resources and customers.
- Monitor and adjust expenses to meet and exceed financial expectations and organizational metrics.
Requirements:
- Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
- Ability to communicate highly technical information to both technical and non-technical users.
- Knowledge of Microsoft Operating Systems (client/server) and experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory, and various Web browsers.
- Technical Certifications such as A+, Network+ and experience troubleshooting thermal printers.
- Ability to travel by car to various UPS facilities and have a valid driver's license.
Why Join Us:
At United Parcel Service Inc., we're committed to providing a workplace free of discrimination, harassment, and retaliation. We're an equal opportunity employer and welcome applications from diverse candidates.
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