Technology Services Specialist

4 weeks ago


Springfield, Virginia, United States United Parcel Service Inc. Full time

Deliver Exceptional IT Services

At United Parcel Service Inc., we're seeking a skilled Technology Services Specialist to join our team. As a key member of our IT services group, you'll be responsible for ensuring the successful execution and implementation of customized solutions and organizational initiatives.

Key Responsibilities:

  • Leverage advanced root cause analysis, reporting, and key performance indicators (KPIs) to drive business results.
  • Lead, manage, and coordinate the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
  • Collaborate with internal cross-functional teams and partner vendor relationships to drive business outcomes.
  • Provide technical training and development to departmental resources and customers.
  • Monitor and adjust expenses to meet and exceed financial expectations and organizational metrics.

Requirements:

  • Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
  • Ability to communicate highly technical information to both technical and non-technical users.
  • Knowledge of Microsoft Operating Systems (client/server) and experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory, and various Web browsers.
  • Technical Certifications such as A+, Network+ and experience troubleshooting thermal printers.
  • Ability to travel by car to various UPS facilities and have a valid driver's license.

Why Join Us:

At United Parcel Service Inc., we're committed to providing a workplace free of discrimination, harassment, and retaliation. We're an equal opportunity employer and welcome applications from diverse candidates.



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