Warranty Claims Specialist

1 week ago


North Aurora, Illinois, United States Gerald Auto Group Full time
Gerald Hyundai Warranty Administrator Job Description

Gerald Hyundai is seeking an experienced Warranty Administrator to join their team in North Aurora. As a key member of our team, you will be responsible for ensuring seamless warranty claims processing and maintaining strong relationships with manufacturer representatives.

Key Responsibilities:
  • Warranty Policy Expertise: Develop and maintain in-depth knowledge of manufacturer warranty policies and procedures.
  • Relationship Building: Establish and maintain productive relationships with manufacturer representatives to ensure efficient warranty claims processing.
  • Repair Order Review: Thoroughly review warranty repair orders for accuracy and required documentation.
  • Abuse and Fraud Monitoring: Identify and address potential abuse and fraud, including excessive diagnosis and straight time.
  • Claim Resolution: Review and resolve all returned and rejected warranty claims, correcting errors and resubmitting claims as necessary.
  • Reporting: Provide daily reports to the management team on claim status.
Requirements:
  • Experience: Minimum of 1 year previous warranty administrative experience.
  • Skills: Strong organization and communication skills, effective time management and prioritization skills, and a high degree of integrity and professionalism.
  • Preferred Qualifications: DealerTrack experience and Kia or Hyundai experience.
Benefits:
  • Retirement Plan: 401(K) retirement savings plan with matched contributions.
  • Time Off: Paid holidays, vacations, and PTO days.
  • Maternity Leave: Paid maternity leave, up to six weeks.
  • Insurance: Health, life, vision, dental, and disability insurance options.


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