Laboratory Equipment Support Specialist

13 hours ago


North Chicago, Illinois, United States Planet Pharma Full time
Job Summary

We are seeking a highly organized and proactive Laboratory Support Specialist to join our team at Planet Pharma. The successful candidate will be responsible for managing laboratory equipment support functions, serving as a liaison between internal personnel and external organizations, and ensuring the quality and cost-effectiveness of internal and external service providers.

Key Responsibilities
  • Interface with vendors, OEMs, and internal service organizations to address laboratory equipment service needs.
  • Assist R&D personnel with selection and purchase of laboratory equipment and services.
  • Provide administrative support throughout the equipment lifecycle, including onboarding, maintenance/repair, and decommissioning.
  • Serve as a liaison to on-site vendor service personnel.
  • Receive incoming work requests and generate work orders on demand.
  • Process work orders and contracts within the IBM Maximo system to ensure equipment status, service activities, and all cost of ownership expenses are properly documented.
  • Maintain equipment warranty and service contract data within the Maximo system and Access database.
  • Process service contract renewals, including review of equipment reliability histories, determination of insourcing potential, and overall assessment of cost benefits.
  • Work with department leadership to develop and refine processes in support of department functions.
Requirements
  • College Degree or equivalent experience. A technical degree (Engineering or Science) is preferred.
  • Knowledge of basic regulatory requirements, laboratory safety, and GxP.
  • At least 2+ years of experience with a variety of laboratory equipment, either having served as a lab analyst, lab equipment service provider, or both.
  • Effective written and oral communication skills capable of accommodating a diverse audience.
  • Proficient in data entry, analysis, and presentation, particularly within Maximo, Cognos, and SAP environments.
  • Attention to detail, strong organization and planning skills.
  • Capable of independently developing creative solutions in a fast-paced environment.
  • Self-motivated and positive attitude with a great desire to contribute to our success.


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