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Content Manager

2 months ago

Atlanta, Georgia, United States Beacon Hill Full time
Beacon Hill Job Opportunity

We are seeking a talented and organized Ticketed Copywriter to join our team on a temporary, full-time basis until the end of the year.

Key Responsibilities:
  • Content Creation & Updates: Handle ticket requests for content creation, including updating doctor information, changing names, and modifying quotes. Ensure accuracy and consistency in minor content updates.
  • Research & Writing: Research topics and write service page content with confidence. Although the Hiring Manager will edit and approve all content before publication, you should be comfortable generating high-quality drafts independently.
  • Support Role: Assist Danielle in the content creation process and collaborate with LingLing, who handles formatting.
  • Ticket Management: Act as an account manager for various offices, logging into the Footprints internal ticketing system to address and manage requests. Be prepared to transition tasks to Jira as needed.
  • Content Maintenance: Regularly update pages produced via Yext and handle one-off content needs.
  • Additional Support: If you excel in managing ticket requests and have bandwidth, you will assist with additional content needs such as onboarding documents, biographies, and help content.
Qualifications:
  • Experience with Ticketing: Must have experience working with a ticketing system (high volume is a plus, but not required).
  • Basic Writing Skills: Intermediate web content writing skills are essential; strong foundational writing skills are required.
  • SEO and Healthcare Writing: Experience with SEO and healthcare content writing is ideal but not required, as long as you are willing to learn.
  • Communication Skills: Comfortable communicating with multiple teams across various departments.
  • Adaptability and Learning: Open to learning new content areas and taking on diverse writing tasks.

We look forward to reviewing your application.