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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Cashier at WinCo Foods. As a Cashier, you will play a vital role in creating positive shopping experiences for our valued customers.
Key Responsibilities:- Provide friendly and cooperative service to internal and external customers at our retail locations.
- Process customer orders in an efficient, accurate, safe, and courteous manner at a two-aisle check stand, a multi-station self-checkout (SCO) lane, or customer service desk as assigned.
- Operate check stand equipment such as cash registers, scanners, and scales to process customer orders.
- Engage in suggestive selling and other sales techniques to enhance customer satisfaction.
- Process monetary transactions, including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds, while adhering to all Cash Handling and Lane Accountability policies and procedures.
- Maintain knowledge of current product location, monitor UPC codes, and ensure proper pricing.
- Maintain a clean, neat, and properly stocked check stand and ensure a safe and secure work area.
- Stock, price, and rotate merchandise as needed.
- May be assigned to a multi-station self-checkout lane or customer service counter as needed.
- Perform other duties as assigned or needed.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Perform friendly, courteous, and tactful relations with customers and coworkers with composure.
- Communicate effectively to perform customer relation tasks.
- Complete written forms.
- Conduct visual inspections, read information on merchandise, and lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently.
- Lift up to 50 lbs. occasionally.
- Operate check stand equipment such as cash registers, scanners, and scales.
- Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
- Must be 16 years of age or older.
- Manual dexterity and good hand-eye coordination.
- Learn and memorize a considerable amount of information, including PLU codes, product locations, check stand and keyboard procedures, and company policies.
- Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills.
- Occasionally use blades for box cutting and household cleaners to maintain work areas.
- Perform primary duties efficiently and accurately.
- Navigate and manage potentially high-stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.
- As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
We are an equal opportunity employer and welcome diversity in our workplace. We are committed to cultivating and celebrating an inclusive environment where all employees are valued and respected.
Salary: $16.50 - $25.90 per hour.
