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Customer Service Representative

1 month ago

Yuba City, California, United States Sierra Central Credit Union Full time

Job Summary

As a Customer Service Representative at Sierra Central Credit Union, you will play a vital role in maintaining a positive working environment and providing exceptional member service. You will utilize your judgment and knowledge to interpret policies and procedures, handle clerical processes, and perform various duties to ensure the best possible experience for our members.

Key Responsibilities

Respond to member inquiries and resolve issues in a timely and professional manner
Utilize strong communication and interpersonal skills to build rapport with members and colleagues
Maintain accurate records and perform data entry tasks as needed
Collaborate with the team to achieve departmental goals and objectives

Requirements

High school diploma or equivalent
Excellent telephone and communication skills
Accuracy with numbers and attention to detail
Ability to work effectively in a fast-paced environment
Flexibility to work a variety of shifts, including nights and weekends

What We Offer

Competitive hourly rate of $19.56-$20.38 DOE
Comprehensive benefits package for full-time and part-time employees
Opportunities for professional growth and development

Physical Demands

Must be able to sit or stand for up to 7 hours per day, with intermittent bending and walking
Ability to lift, carry, and/or push objects up to 25lbs