Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused Call Center Representative I to join our team at Sierra Central Credit Union. As a key member of our call center team, you will be responsible for providing exceptional member service, resolving issues, and promoting our products and services.
Key Responsibilities- Provide timely and effective resolution to member inquiries and issues via phone, email, and chat.
- Utilize knowledge of credit union products and services to promote and sell our offerings.
- Work collaboratively with internal teams to resolve complex issues and improve member experience.
- Meet or exceed productivity and quality standards, including handling a minimum of 75 calls per day.
- Participate in ongoing training and development to stay up-to-date on credit union policies, procedures, and products.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer skills and proficiency in Microsoft Office.
- Availability to work a flexible schedule, including nights and weekends.
Sierra Central Credit Union offers a competitive salary range of $19.56-$20.38 per hour, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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