Customer Service Representative

1 day ago


Yuba City, California, United States Sierra Central Credit Union Full time
{"title": "Call Center Representative I", "description": "Job Summary

We are seeking a highly skilled and customer-focused Call Center Representative I to join our team at Sierra Central Credit Union. As a key member of our call center team, you will be responsible for providing exceptional member service, resolving issues, and promoting our products and services.

Key Responsibilities
  1. Provide timely and effective resolution to member inquiries and issues via phone, email, and chat.
  2. Utilize knowledge of credit union products and services to promote and sell our offerings.
  3. Work collaboratively with internal teams to resolve complex issues and improve member experience.
  4. Meet or exceed productivity and quality standards, including handling a minimum of 75 calls per day.
  5. Participate in ongoing training and development to stay up-to-date on credit union policies, procedures, and products.
Requirements
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency in Microsoft Office.
  • Availability to work a flexible schedule, including nights and weekends.
What We Offer

Sierra Central Credit Union offers a competitive salary range of $19.56-$20.38 per hour, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

", "lang_code": "en"}

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