Client Relationship Liaison

4 weeks ago


Des Plaines, Illinois, United States Meduit Full time
Job Title: Client Relationship Liaison

Description:
A key member of our team, the Client Relationship Liaison serves as a vital link between clients and call center staff at Meduit. This role requires providing exceptional support services both internally and externally to resolve client issues efficiently. Key responsibilities include corresponding with clients in a professional manner via phone, email, and fax, managing client accounts by analyzing discrepancies, data entry, posting payments and adjustments, requesting itemized bills, verifying insurance eligibility, researching client sites, inspecting bankruptcy notifications, generating reports, and performing additional tasks assigned by the manager.

Requirements:
To excel in this position, you will need excellent computer skills, proficiency in Microsoft Outlook, Word, and Excel, and a commitment to professionalism, confidentiality, and customer service. Additionally, superb communication and customer service skills, teamwork ability, interpersonal skills for building professional relationships with clients, problem-solving skills, organizational time management, and planning skills are essential. A high school diploma or equivalent is required, and knowledge of HIPAA, Medicaid, Medicare, Insurance, and FDCPA is beneficial.

Estimated Salary Range: $35,000 - $50,000 per year.

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