Customer Service Liaison Representative

6 days ago


Des Plaines, Illinois, United States Culligan Full time
Job Description
The Sales Administration Coordinator will play a key role in supporting the sales team by handling all aspects of sales administration, including order management, customer service, and technical support. The ideal candidate will have a solid background in sales administration, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities:
  • Sales Administration: Order entry, status updates, tracking, returns, and product knowledge requests
  • Customer Service: Product registration, service requests, phone and email communication
  • Technical Support: Phone, email, and text assistance to customers, installers, and plumbers
  • CRM Management: Enter new customer data and update existing accounts in Salesforce

Requirements:
  • University or college degree or an acceptable combination of education and experience
  • Solid experience in upscale customer service, data entry, call control, and time management
  • Knowledge of sales principles, methods, practices, and techniques
  • Strong problem identification and resolution skills
  • Ability to build and maintain lasting relationships with customers
  • Exceptional verbal, written, and interpersonal communication and presentation skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Ability to perform basic calculations and mathematical figures
  • Ability to work individually and as part of a team
  • High level of integrity and work ethic


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