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Storage Customer Service Representative
2 months ago
U-Haul is seeking a highly motivated and customer-focused Storage Customer Service Representative to join our team. As a Storage Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive top-notch support and assistance with their storage needs.
Key Responsibilities- Facility Operations Support: Assist the site manager with daily facility operations, including maintaining a clean and secure environment for customers.
- Customer Service: Provide exceptional customer service to active and prospective customers, answering phone inquiries and addressing their concerns in a timely and professional manner.
- Storage Unit Management: Show storage units to customers, explain rental agreements, and prepare rental contracts to ensure a smooth and efficient rental process.
- General Maintenance: Perform routine property cleanup and minor repair work to maintain the facility's appearance and functionality.
- Continuous Improvement: Participate in ongoing continuous education through U-Haul University to stay up-to-date on the latest industry trends and best practices.
- Driver's License: Possess a valid driver's license and maintain a clean driving record.
- Excellent Communication Skills: Demonstrate excellent communication skills, both written and verbal, to effectively interact with customers and colleagues.
- Availability: Be available to work weekends and holidays as needed.
The work environment involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical DemandsThe work requires some physical exertion, including long periods of standing, walking, and moving equipment. May be required to lift up to 50 pounds assisted or unassisted.
