Restaurant Operations Manager

2 weeks ago


Kannapolis, North Carolina, United States Firehouse Subs 116 Full time
Job Overview

Firehouse Subs is seeking a highly motivated and experienced Restaurant General Manager to lead our team at our 116 location. As a key member of our management team, you will be responsible for the overall success of the restaurant, including sales growth, customer satisfaction, and employee development.

Key Responsibilities:

  • Ensure the restaurant is in full compliance with all local, state, and federal regulations, health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA, and any other appropriate regulations required for the legal operation of the business.
  • Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness while embracing the Firehouse Subs culture of a cheerful and fun work environment and Firehouse Subs beliefs and values.
  • Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities, and sales growth.
  • Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
  • Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
  • Be accountable for the continuous training and development of high-performing team members.
  • Ensure all required programs, reports, and legal documents are accurate, complete, and accomplished on schedule.
  • Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
  • Represent Firehouse Subs in a professional, positive manner always.
  • Communicate effectively to the Area Manager/Owner all issues that may impact the business.
  • Maintain restaurant equipment in full working order and communicate problems immediately to the Area Manager/Owner.

Requirements:

  • Possess a positive can-do attitude; be ready and willing to manage their team and serve customers, every day with a smile.
  • Must be able to multi-task and possess organizational skills.
  • Be able to hire, train, and motivate a high-performance team.
  • Understand and able to manage food and labor costs.
  • Understand Profit and Loss Statement and operate a restaurant at maximum profitability.
  • Must be computer savvy and advanced in Microsoft Office Suite.
  • Flexible Schedule - able to work, days, evenings, and weekends.
  • Must have an active SERV Safe Manager certification or able obtain within 30 days of hiring.
  • 7+ years of restaurant management experience.
  • Able to lift 50 lbs.
  • Budget and forecasting skills required.
  • Top-notch customer service skills.


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