Branch Operations Assistant

4 weeks ago


Kannapolis, North Carolina, United States Regional Finance Corp Full time

Job Purpose: The Branch Operations Intern assists in developing the branch's business, learning the consumer finance business, and preparing to manage a branch office.

Duties and Responsibilities:

  • Complete training program within the required timeframe.
  • Understand personal loan product offerings to assist customers in making informed decisions.
  • Establish and build customer relationships through exceptional service.
  • Develop and deliver consolidation options for customers.
  • Ability to learn how to underwrite loans.
  • Work with past-due customers to arrange payments.
  • Assist in maintaining standards in weekly delinquency reduction and delinquency slow file percentages.
  • Offer additional loan products to current customers.
  • Execute business plan for outbound solicitation to former customers.
  • Close loans as directed by the Branch Manager.
  • Other duties as assigned.

Minimum Qualifications:

  • Current full-time Sophomore, Junior, or Senior in an accredited college program.
  • Flexible schedule while working between 8 and 25 hours a week.
  • Computer literacy.
  • Must pass pre-employment assessment, drug screen, credit, and criminal background checks.
  • Must be eligible and willing to obtain all required certification and licenses.

Working Conditions:

This position works in a Branch office providing services to customers and potential customers in person and over the phone.

The Branch Operations Intern typically works 16-25 hours a week, Monday through Friday with some evenings and Saturdays.



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