Customer Service Representative

4 days ago


Los Angeles, California, United States Midway Car Rental Full time
Company Overview
Midway Car Rental is a privately-owned company that has been in business for over 50 years. Our company culture is centered around customer-centricity, career advancement opportunities, and teamwork.

Salary Range
The estimated salary for this position is $18.50-$19.50 per hour, plus bonus opportunities.

About the Job
We are seeking a Customer Service/Sales Representative to join our team. As a representative of Midway Car Rental, you will be responsible for providing exceptional customer service while applying focused sales techniques to determine customer needs. This includes understanding the ins and outs of our business with an ownership attitude, preparing rental and return documents accurately, and maintaining a professional appearance.

Responsibilities
  • Demonstrate exceptional customer service skills while utilizing sales techniques to enhance customer experience.
  • Develop a thorough understanding of our business operations and maintain an ownership mindset.
  • Prepare and process rental and return documents accurately and efficiently.
  • Stay knowledgeable about our vehicle fleet and provide information on additional services offered.
  • Respond to or resolve customer service issues effectively.
  • Maintain a professional appearance at all times.
  • Perform other duties as assigned by management.

Requirements
  • 1-2 years of customer service experience
  • 6+ months of sales experience
  • Strong English communication skills, both verbal and written
  • High energy level
  • Able to work flexible hours, including days, nights, weekends, and holidays
  • Passion for automobiles and working with the public
  • Multi-tasking skills
  • Attention to detail and organizational abilities
  • Clean driving record and minimum 3 years of licensed driving history

Benefits
  • Paid Holidays, Vacations, and Sick Days Off
  • Medical, Dental, and Vision insurance after 60 days of employment
  • 401(k) participation and Employee Stock Ownership Plan after 6 months of employment


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