Customer Service Representative
3 days ago
At UMMA Community Clinic, we are committed to providing exceptional customer service and promoting the well-being of underserved communities. As a Member Services Representative, you will play a critical role in ensuring a positive patient experience by providing enrollment assistance for public insurance programs and managing client enrollment and follow-up activities.
About the Role:
We are seeking a highly motivated and detail-oriented individual with excellent communication skills to join our team as a Member Services Representative. This is a full-time position that requires a minimum of 3 years of experience in a similar role. The ideal candidate will have certification as an Enrollment Counselor and experience working with multi-ethnic and underserved communities. Fluency in Spanish is required, both written and spoken.
Responsibilities:
* Provide enrollment assistance for public insurance programs* Manage client enrollment and follow-up activities* Listen, identify, and recommend resources and services to help meet patient needs* Demonstrate commitment to best customer service practices* Multitask on various applications and client needs simultaneously
Qualifications/Position Requirements:
* Successful completion and acceptable results of post-offer physical examination, drug screening, and criminal background check* Requirements for vaccinations and preventative testing: Influenza, TB, Covid-19* High school or equivalent* Ability to lift and/or move up to 25 pounds occasionally* Proficiency in Microsoft Word, Excel, Outlook, and Access* Experience with Donor Software preferred
Benefits:
UMMA Community Clinic offers a competitive compensation package, including a salary range of $55,000 - $65,000 per year, based on experience. Additionally, we offer comprehensive benefits, paid holidays, and a 403(b) savings plan.
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