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Front Office Coordinator

2 months ago

Greenbelt, Maryland, United States AbsoluteCARE Inc Full time
Job Summary

This role is responsible for coordinating patient flow within the office, providing exceptional customer service, and facilitating communication between patients, visitors, and healthcare teams. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Coordinate patient schedules, appointments, and financial transactions
  • Provide excellent customer service, greeting patients, and responding to inquiries
  • Manage patient data, demographics, insurance, and financial information
  • Verify insurance benefits, referral authorization requirements, and collect copays, coinsurance, and deductibles
  • Coordinate with clinical teams to promote patient engagement and retention
  • Answer phone calls, route messages, and distribute correspondence
  • Assist patients with coordination between internal departments and external agencies
  • Ensure accurate and timely reporting, data collection, and management
Requirements
  • High School diploma or equivalent required
  • 2 years' experience in a similar role
  • Experience in a Patient-Centered Medical Home preferred
  • Experience with eCW preferred
  • Personal and professional passion for improving healthcare delivery
  • Demonstrated respect for and experience with culturally diverse communities
  • Ability to build and maintain relationships with diverse populations
  • Ability to multitask, highly organized, and great communication skills
Working Conditions

This job operates in a professional office environment, requiring the ability to remain stationary for long periods and occasionally move objects up to 20 pounds.

About AbsoluteCare Inc

At AbsoluteCare Inc, we serve the most vulnerable individuals in America, providing comprehensive care beyond medicine. Our unique care model is guided by our core values of accountability, caring, trust, and teamwork. We offer a supportive work environment, opportunities for growth and development, and a chance to make a meaningful difference in the lives of our patients and communities.