Reception Host/Hostess

1 week ago


Pittsburgh, Pennsylvania, United States Ritual House Full time
Job Overview

Position: Front Desk Host/ess at Ritual House

We are seeking a dedicated and personable Front Desk Host/ess to warmly welcome and assist our guests throughout their experience. The ideal candidate will possess a friendly demeanor and a strong commitment to customer satisfaction. As the first point of contact, our front desk host/ess plays a crucial role in creating a positive impression for our visitors.

Key Responsibilities:
  • Warmly greet and engage with guests in a professional and friendly manner.
  • Deliver outstanding service by attentively listening and responding to guest inquiries and needs.
  • Utilize our reservation system to check guests in and out, as well as manage bookings.
  • Handle incoming phone calls and efficiently execute all front desk operations.
  • Be knowledgeable about safety, security, and emergency protocols.
  • Relay guest information to food service staff and bartenders to ensure seamless service.
Qualifications:
  • Previous experience in a front desk or hospitality role is preferred.
  • High School Diploma or GED is required.
  • A minimum of 1 year of customer service experience is necessary.
  • Familiarity with computer systems or restaurant software is a plus (training will be provided).
  • Strong verbal communication skills for both in-person and phone interactions.
  • Detail-oriented and highly organized.
  • Able to thrive in a fast-paced environment.
  • Demonstrated customer service skills.
Benefits:
  • Opportunities for professional growth and advancement.

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