Host - Receptionist

Crown and Raine - Luxury Head Spa and Blowdry Bar

Job Type: Full-time/Part-time

Crown and Raine is a premier destination for luxury head spa and blow-dry experiences. We pride ourselves on delivering exceptional service and creating a serene environment where clients can unwind and indulge in top-tier treatments.

Position Overview: We are seeking a dynamic and personable Host to join our team. As the first point of contact for clients, you will play a crucial role in ensuring each guest has a memorable and luxurious experience. You will be responsible for managing front desk operations, providing attentive customer care, and maintaining the highest standards of service.

$15 - $20 hourly

• Greet and welcome clients with a warm and professional demeanor.
• Manage appointment bookings and scheduling efficiently.
• Answer phone calls, respond to inquiries, and provide information about services.
• Handle client check-ins and check-outs with precision and courtesy.
• Ensure a smooth and pleasant experience for clients from arrival to departure.
• Monitor and manage the reception area to ensure a welcoming and organized environment.
• Address and resolve client concerns or issues promptly and effectively.
• Maintain a detailed knowledge of all services and promotions to provide accurate information.
• Collaborate with team members to ensure a seamless service experience.
• Uphold the high standards of Crown and Raine in both appearance and customer interactions.

• Proven experience as a receptionist or in a similar customer-facing role.
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to stay calm and composed under pressure.
• Keen attention to detail and a proactive approach to problem-solving.
• Professional appearance and demeanor.
• Proficiency with appointment scheduling systems and basic office software.

Welcome to Crown Raine, Pittsburgh’s premier destination where luxury meets hair and scalp wellness.

Why Choose Crown Raine?

• Join an elite team at a luxury brand that values artistry, creativity, and dedication to client satisfaction.
• Work in an opulent, serene environment that reflects the highest standards of luxury and service.
• Engage in ongoing professional development opportunities, keeping you at the forefront of beauty and wellness innovations.
• Enjoy competitive compensation, including generous tips, bonuses, and exclusive perks.