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Host

3 months ago

Pittsburgh, United States THE PITTSBURGH GOLF Full time
Job DescriptionJob Description

The Pittsburgh Golf Club is seeking individuals to provide food and beverage service at a historic, premier country club in the heart of Pittsburgh. Food and beverage product knowledge and experience is helpful but not required. Positive attitude and strong work ethic are essential characteristics of the ideal candidate. Due to the nature of our business, we ask that candidates for the position generally be available to work weekends, evenings and holidays. We offer flexible scheduling for part time positions to accommodate academic or other scheduling constraints. We are currently offering full-time and part-time employment. Benefits are available to full-time employees following a company mandatory 90 day probationary period.

Job Requirements

  • Positive attitude, efficient and proper communication skills
  • Ability to lift moderately heavy boxes and equipment
  • Friendly and personable with members and guests
  • Working knowledge of ordering information systems
  • Stay Member focused and nurture an excellent Member experience
  • Comply with all food and beverage regulations
  • Work with other employees an associates as a team
  • Maintain the highest standards of personal hygiene and uniforms
  • Flexibility in work schedule
  • Ability to multitask and handle stressful situations
  • Ability to work evenings, weekends and holidays
  • Must be able to walk and stand for long periods of time
  • Must be able to carry heavy trays of food and beverages

Education/Experience

High school diploma is preferred. Food and beverage/bar experience is an asset. The desire to serve in the Hospitality industry is necessary. Relevant Training Certifications a plus.

The Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position. 

Responsibilities:

  • Greet and welcome guests as they arrive at the club with a genuine smile and positive attitude.
  • Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
  • Maintain a clean and organized front-of-house area, including the host/hostess station and seating areas.
  • Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated.
  • Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
  • Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
  • Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
  • Handle guest complaints or issues professionally or bring them to the manager when necessary.
  • Assist in coordinating reservations and managing dining areas.
  • Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
  • Monitor and manage smooth and efficient table turnover.
  • Maintain a professional and polished appearance, adhering to the club's grooming and dress code standards.
  • Uphold high standards of cleanliness and hygiene throughout the dining area.

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