Technical Support Professional
4 days ago
We are seeking a Technical Support Professional to join our team in New Jersey. The ideal candidate will have experience in troubleshooting hardware and software issues, providing on-site support, and performing IMACD activities.
About the CompanyeTeam is one of the fastest-growing companies in New Jersey, ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We provide high-volume staffing, SOW and payrolling services to structured contingent workforce programs and projects across the U.S., Canada, and India.
Key Responsibilities- Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications.
- Provide excellent verbal and written communication to end-users regarding their productivity issues.
- Document solutions and incident resolution case notes in English in assigned reporting systems.
- Performs inventory management.
- At least 2-5 years of experience in a corporate IT department providing end-user support.
- Knowledgeable in PC troubleshooting, break/fix activities, and service requests, adds, and moves.
- Over 2 years of experience in Break/Fix and Repairing PCs/Desktops, Laptops and Monitors.
- Experience in ticketing, any ticketing tool is fine.
$60,000 - $80,000 per annum, depending on experience.
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