IT Technical Support Specialist
3 weeks ago
We are seeking a skilled professional to join Techfusion Inc as an IT Technical Support Specialist.
Key Responsibilities:
- Provide technical assistance with computer hardware and software, ensuring seamless operation for our cloud-based clients.
- Resolve issues via phone, in-person, or electronically, delivering exceptional customer service and satisfaction.
- Recommend hardware and software improvements to enhance system efficiency and performance.
- Track customer issues and resolutions, maintaining accurate records and facilitating timely resolution.
Requirements:
- Excellent customer service skills, with the ability to communicate effectively over the phone.
- Strong troubleshooting and critical thinking skills, with proficiency in DNS, VPN, DHCP, RDP, Remote Access Tools, Firewalls, and Antivirus software.
- Ability to work well under pressure, prioritizing tasks and managing multiple projects simultaneously.
- Positive, upbeat, and professional attitude, with excellent teamwork and collaboration skills.
Estimated Salary: $65,000 - $85,000 per year, depending on experience.
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