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Customer Service Representative

2 months ago

Deerfield Beach, Florida, United States Richelieu Hardware Full time

Company Overview

Richelieu Hardware is a leading distributor of specialty hardware and complementary products for various industries. Our extensive customer base includes manufacturers, contractors, designers, architects, and retailers. With a vast product offering and a strong distribution network, we continue to be a major player in the industry.

Our Mission

We strive to enable our customers to succeed in their businesses by providing exceptional products and services. Our mission is to be the go-to partner for our customers, offering innovative solutions and unparalleled support.

Our Values

We are guided by a set of core values that shape our behavior and decision-making. These values include:

  • Customer Focus: We prioritize our customers' needs and strive to exceed their expectations.
  • Innovation: We continuously seek new and better ways to serve our customers and improve our operations.
  • Performance: We aim to deliver high-quality products and services in a timely and efficient manner.
  • Respect/Integrity/Ethics: We conduct ourselves with integrity, respect, and ethics in all our interactions.
  • Ownership: We take ownership of our actions and decisions, and we are accountable for our results.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring timely order fulfillment.

Key Responsibilities

  • Provide customer service support via phone, email, and in-person.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders and ensure accurate and timely fulfillment.
  • Work closely with sales representatives to provide product information and support.
  • Assist customers in the showroom with product selection and ordering.
  • Research product solutions to resolve customer issues.
  • Restock the showroom and perform cycle counts as required.
  • Assist with various warehouse operations tasks, including picking, packing, and shipping.

Requirements

  • 1-2 years of experience in a similar role.
  • Experience in the building materials industry is an asset.
  • Developed customer service, problem-solving, and project management skills.
  • Team-oriented and able to work in a fast-paced environment.
  • Strong sense of drive and creativity.
  • Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
  • Ability to lift 50 lbs.

What We Offer

  • Competitive market-based hourly rate.
  • Group insurance program (medical, dental, vision, life, disability, etc.).
  • Employee Stock Purchase Plan.
  • 401(K) plan.
  • Paid vacation and holidays.