Technical Support Specialist
3 weeks ago
Founded in 1920, Akerman is a leading law firm with over 700 lawyers across 25 offices in the United States.
We are seeking a skilled User Support Technician to join our National Information Technology Department. This role will provide remote support and guidance to end-users on our computer and telephone systems.
Key Responsibilities:
- Troubleshoot and resolve technical issues for firm users via remote support
- Monitor support queues and identify trends in malfunctions and errors
- Assist with testing and rolling out new software, including Microsoft Office 365
Requirements:
- Bachelor's degree in Computer Science or equivalent experience
- Strong verbal communication, active listening, and interpersonal skills
- Excellent computer and software troubleshooting abilities
This position works in a fast-paced team environment and requires exceptional customer service and the ability to work independently while managing time and tasks productively.
The hours for this role are 12:00 p.m. to 9:00 p.m., with flexibility for after-hours support in the evenings, weekends, and holidays as needed.
Qualified candidates must possess strong IT skills with a focus on Microsoft Office 365, Windows 10, and LAN technology. Proficiency with printers, smartphones, tablets, and general software application support is also required.
Prior experience in a large law firm setting is a plus. We offer an excellent compensation and benefits package. Please submit your resume, cover letter, and salary requirements. EOE
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