Front Desk Administrative Assistant

3 weeks ago

Minneapolis, Minnesota, United States Home Health Care Full time
Job Title: Front Desk / Administrative Assistant

We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Agent/Administrative Assistant at our home office in Golden Valley. As the first point of contact for clients, caregivers, and visitors, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our administrative functions.

Responsibilities:
  • Front Desk Operations:
    • Greet and welcome clients, caregivers, and visitors in a warm and professional manner.
    • Answer and direct incoming calls, taking messages and delivering them promptly to the appropriate person.
    • Manage the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies.
    • Maintain a professional and friendly atmosphere at the front desk, making all individuals feel valued and respected.
  • Administrative Support:
    • Assist with various administrative tasks, including data entry, filing, and document management.
    • Prepare and distribute correspondence, memos, reports, and other administrative materials as requested.
    • Assist with maintaining accurate client and caregiver records, ensuring compliance with privacy regulations.
    • Assist with billing and invoicing processes, including verification and collection of relevant information.
  • Customer Service:
    • Provide exceptional customer service to clients, caregivers, and visitors, addressing inquiries and concerns promptly and professionally.
    • Act as a liaison between clients, caregivers, and the management team, ensuring effective communication and problem resolution.
    • Maintain a compassionate and empathetic approach when interacting with individuals, demonstrating sensitivity to their needs.
Qualifications:
  • High school diploma or equivalent; additional administrative or customer service training is a plus.
  • Proven experience in a front desk or administrative support role, preferably in a healthcare or home care setting.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
  • Strong interpersonal and communication skills, both verbal and written.
  • Proficiency in using office equipment, including telephone systems, fax machines, and computer software (e.g., Microsoft Office Suite, scheduling software).
  • Attention to detail and accuracy in data entry and record-keeping.
  • Ability to maintain confidentiality and adhere to privacy regulations.
  • Compassionate and patient demeanor, with the ability to remain calm in challenging situations.
  • Flexibility to adapt to changing priorities and work collaboratively in a fast-paced environment.

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