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Collections Manager

2 months ago

Stamford, Connecticut, United States KETER ENVIRONMENTAL SERVICES LLC Full time
About Us

Keter Environmental Services LLC is a leading provider of waste and recycling management solutions. Our team of experts is dedicated to delivering efficient, sustainable, and economical solutions for commercial and municipal properties.

Job Purpose

The Accounts Receivable Collections Manager plays a critical role in guiding and supporting a team of collection specialists to optimize performance and minimize delinquency. This role involves conducting regular one-on-one meetings to provide coaching on processes and techniques, as well as developing and implementing effective collection strategies, policies, and procedures.

Key Responsibilities
  • Provide guidance to the team on process, technique, and next steps through regular 1:1 meetings
  • Develop, implement, and document collection strategies, policies, and procedures to minimize delinquency and create efficiencies
  • De-escalate AR-related concerns as needed
  • Establish goals and targets for each collection specialist, evaluate progress, and collaborate on future success in areas needing improvement
  • Generate reporting on various aging metrics, collection specialist performance, and portfolio details for management review on a regular basis
  • Manage employees' schedules using ADP
  • Collaborate with outside collection agencies by maintaining proper records of accounts
Requirements
  • Bachelor's Degree preferred
  • NetSuite experience preferred
  • Strong analytical skills
  • Detail-oriented individual with strong problem-solving skills
  • Team player who strives to achieve department goals
  • Solid communication skills and positive attitude
  • Quick learner and consistent in meeting deadlines
  • Excellent prioritizing skills and ability to work in a fast-paced environment
  • Proficient in Excel, Word, PowerPoint, and Outlook Office 365