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Customer Support Sales Representative

2 months ago

Gainesville, Virginia, United States Offix LLC Full time
About the Role

We are seeking a highly skilled Customer Support Sales Assistant to join our team at Offix LLC. As a key member of our sales team, you will play a crucial role in supporting our existing customer base and driving sales growth.

Key Responsibilities
  1. Customer Outreach: Establish and maintain strong relationships with existing customers through regular check-in calls, ensuring their needs are met and identifying opportunities for growth.
  2. Sales Appointment Setting: Schedule and coordinate sales appointments for our sales team, ensuring a seamless transition from lead to potential sale.
  3. Lease Management: Proactively monitor lease expirations and contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.
  4. Run-Out Management: Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.
  5. Customer Engagement: Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.
  6. Data Management: Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.
  7. Problem Resolution: Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.
  8. Sales Reporting: Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.
  9. Collaboration: Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and internal stakeholders.
  • Proven Sales Experience: Demonstrate a proven track record of success in outbound calling or customer support roles, with a focus on sales growth and customer satisfaction.
  • Organizational Skills: Possess strong organizational skills and attention to detail to manage multiple customer relationships and sales initiatives.
  • CRM Software Knowledge: Have knowledge of CRM software and sales tools to effectively manage customer interactions and sales data.
  • Team Player: Be able to work independently and as part of a team to achieve sales targets and support customer needs.
  • Sales-Oriented Mindset: Possess a sales-oriented mindset with a focus on customer satisfaction and sales growth.
  • Adaptability: Be flexible to adapt to changing customer needs and sales priorities.