Customer Service Representative

4 weeks ago


Gainesville, Virginia, United States Door Pro America Full time
Job Overview

Door Pro America is seeking a skilled Customer Service Representative to provide exceptional support to our valued customers. As a key member of our team, you will be responsible for handling customer inquiries, processing orders, and resolving issues in a professional and efficient manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Assist customers with product information, pricing, and order placement
  • Process orders, returns, and exchanges accurately and in a timely manner
  • Resolve customer complaints or issues with patience and professionalism
  • Follow up with customers to ensure satisfaction and provide additional support
  • Collaborate with the sales team to meet or exceed customer expectations
Requirements
  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Excellent communication skills, both verbal and written
  • Ability to empathize with customers and provide exceptional service
  • Strong problem-solving and conflict resolution skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient computer skills, including experience with CRM systems
  • Ability to work well in a team and collaborate with other departments
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development


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