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Client Relations Coordinator

2 months ago

Oak Park, Michigan, United States Integrative Staffing Group Job Board Full time
Job Overview

Position: Customer Service Liaison - INTEGRATIVE STAFFING GROUP

Location: Remote

Work Schedule: Monday to Friday – 8 am to 5 pm

Compensation: Starting at $15.38/hour

Benefits: This position offers comprehensive benefits including:

  • 100% employer-paid medical, dental, and vision coverage for employees.
  • 401K plan with employer matching contributions.
  • Tuition reimbursement opportunities.
  • Two paid personal days and eleven paid holidays.
  • Accrual of paid leave time.
  • Employer-paid life insurance and both short-term and long-term disability coverage.
Key Responsibilities

The primary function of this role is to deliver administrative and customer service support to the designated Department/Division and its personnel. Responsibilities include:

  • Acting as the initial point of contact for all clients utilizing the services provided.
  • Engaging with clients via phone or in-person to furnish information regarding services and to gather details about their inquiries or concerns.
  • Representing the organization in a professional and efficient manner to assist clients promptly.
  • Supporting the rollout of organization-wide customer service initiatives.
  • Maintaining and updating daily logs and databases to ensure high-quality service delivery.
  • Preparing and distributing various reports on a weekly, monthly, quarterly, and annual basis as required.
  • Drafting documents including correspondence and reports, ensuring accuracy in grammar, spelling, punctuation, and formatting.
  • Organizing and maintaining department files and filing systems, including preparing files for archiving.
  • Coordinating meeting schedules as needed.
  • Utilizing state MIS systems to access and distribute reports as necessary.
  • Documenting customer interactions and transactions, including inquiries, complaints, and resolutions.
  • Resolving customer service issues by providing information or directing clients to appropriate resources.
  • Referring unresolved issues to the relevant departments for further handling.
  • Communicating effectively with coworkers, management, clients, and the public in a courteous manner.
  • Providing backup coverage at the reception desk when required.
  • Operating office equipment such as copiers and other devices.
  • Sorting and distributing incoming mail.
  • Creating and organizing files as necessary.
  • Adhering to all regulations, policies, and work procedures.
  • Responding promptly to telephone calls and correspondence.
  • Taking on additional responsibilities as needed to ensure quality service delivery.
Qualifications
  • A high school diploma or equivalent is required, along with general knowledge of office procedures and at least one year of experience in a clerical or administrative role.
  • Proficiency in using office equipment, including computers, calculators, and telephones, is essential. Familiarity with word processing and spreadsheet software is also necessary.
  • Strong communication and interpersonal skills are vital. Knowledge of current funding resources for employment training programs is preferred.
  • The ability to establish and maintain effective working relationships with colleagues and the public is crucial, along with the capacity to communicate effectively both orally and in writing.
  • The ability to manage multiple tasks efficiently is required.

We are an Equal Opportunity Employer.