Experienced Restaurant Manager

2 weeks ago


Macomb, Illinois, United States Cowboy Chicken Full time
About the Role

Cowboy Chicken is seeking an experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for the day-to-day operations of the restaurant, ensuring a positive guest experience, and driving sales and profitability.

Key Responsibilities
  • Assist the General Manager in guiding the team to create a positive guest experience
  • Ensure the successful implementation of Cowboy Chicken initiatives and programs
  • Assist in achieving or exceeding all established financial sales and profitability plans
  • Manage banking and administrative responsibilities
  • Develop and maintain a high-performing team through coaching and measurement
  • Handle customer complaints and concerns in a professional manner
  • Respond to customer inquiries in a timely manner
  • Meet goals for service, operations, and financial results
  • Enforce restaurant controls, including cash and inventory management
  • Maintain appropriate staffing and prepare weekly schedules
  • Hire and onboard new team members
  • Develop team members and ensure they follow Cowboy Chicken Operational Standards
  • Monitor and reinforce safety procedures
  • Lead the team to consistently meet standards of superior guest service, quality, and cleanliness
  • Administer all paperwork in a timely manner
  • Analyze profit and loss statements and meet established sales plans
  • Participate in catering and local restaurant marketing
  • Maintain awareness and participation in community affairs
  • Ensure the restaurant is in full compliance with local, state, and federal regulations
  • Ensure knowledge, adherence, and enforcement of all Cowboy Chicken policies and procedures
  • Utilize operations systems to run a great restaurant every shift, every day
  • Maintain and record accurate inventory
Requirements
  • High school or GED required
  • Must be at least 18 years of age
  • Experience with management, restaurant, and customer service
  • Strong communication, organizational, and leadership skills
  • Pleasant disposition, sociable, accommodating nature, and enthusiasm
  • Self-motivated, creative, and adaptable
  • Basic computer and telephone knowledge
  • Completion of Cowboy Chicken management course upon hiring
  • Ability to perform all related competencies outlined in the Cowboy Chicken Shift Management Training Workbook
  • Must meet Cowboy Chicken driving standards (three-year clean driving record)
  • Pass a pre-employment drug screen and criminal background check
Benefits
  • Competitive pay
  • Meal benefits
  • Paid vacation
  • Employee Referral Program
  • Clear path for career advancement


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