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Reliability Engineer

1 month ago

Columbus, Ohio, United States The Hartford Full time
Job Description

Job Title: Reliability Engineer - Application Owner

Job Summary:

We are seeking a highly skilled Reliability Engineer - Application Owner to join our team. The successful candidate will be responsible for ensuring the availability and quality of service of our applications, as well as being accountable for application health and business communications for production issues.

Key Responsibilities:

  • Ensure application availability and quality of service
  • Accountable for application health, including impacts from changes introduced by development, maintenance infrastructure, and configuration impacts
  • Business communications for production issues
  • Accountable for business SLA adherence
  • Support OLA adherence
  • Accountable for applications life cycle management (technology currency and application sun-setting) and information life cycle management (data purging, compliance retention)
  • Ensure applications adhere to technology and business roadmaps
  • Develop options and alternatives to maximize investments
  • Accountable to ensure that a proper disaster recovery solution is in place
  • Accountable for compliance initiatives such as PII, SOX, PCI, and DATP
  • Accountable for remediation and removal of all production incidents impacting the application
  • Drive year-over-year incident reduction, faster mean time to resolve, improve asset currency, and reduce per-unit support costs
  • Knowledge base matrices - updating documentation on the app
  • Archer - Risk & Compliance
  • Validation of code repositories - DATP
  • Code scan analysis and remediation of vulnerabilities
  • Disaster recovery
  • Patch upgrades
  • Application upgrades
  • SOX audits and validation ownership
  • Release planning/sign-off, etc. ownership
  • Critical incident management
  • Vendor resource onboard/off-boarding management (ID renewals/badge renewals, etc.)
  • Reverse demand events ownership
  • DEAC's
  • Cyber events management
  • CAB meetings
  • PlanIT updates
  • RBAC approvals
  • SME/troubleshooting
  • Business relationships
  • Business account manager - treat like their own business
  • Ensure priority maintenance and enhancement business needs are met, partnering with the business in the demand management, prioritization, and the maintenance governance process
  • Ensure communication occurs for all relevant activities, outages, or impacts
  • Understand business partner's goals and provide consultative advice to achieve those goals, including the development of options that provide innovative solutions
  • Support business case development for significant enhancement requests, including projects when required
  • Partner with the business, the IT delivery leads, and architecture to define the business strategy and with the IT delivery leads to translate that strategy to the corresponding technology strategy
  • Continual engagement with value streams as a stakeholder
  • Continually look for opportunities to increase customer satisfaction and deepen business relationships
  • Technical application management and asset integrity
  • Oversight of asset integrity
  • Capacity planning of the environments
  • Support simplification and rationalization efforts
  • Accountability for ensuring asset currency needs is met as part of technology maintenance planning
  • Maintenance delivery
  • Delivery of non-discretionary and discretionary maintenance per business priorities and objectives
  • Manage appropriate staffing/sourcing mix, and within the sourcing mix the right shape for on-shore/off-shore
  • Ensure coordination with invest/project delivery, including any knowledge transfer activities required
  • Release management
  • Ensure application readiness for release
  • Participate in pre and post-release meetings
  • Participate in release implementations
  • Ensure quality standards and continue to refine best practices and processes as needed
  • Vendor management for production support and maintenance
  • Responsible for SLA and KPI reporting, monitoring, management, and escalation
  • Plan, monitor, and manage sourcing capacity based on business demand
  • Maintain sourcing partner relationships, assuring teams work in a cohesive manner
  • Be knowledgeable of and execute to our multi-year sourcing production support and maintenance contracts and any contract changes
  • Manage vendor to enterprise improvement, productivity, and quality goals
  • Ensure vendor adheres to contractual obligations

Qualifications:

Degree in Computer Science or related discipline with a minimum of 5 to 7 years of work experience in IT systems operations and application development.

Preferably some experience in an SRE role.

Good software engineering skills preferably with experience in Java, Pega, Identity and Access Management products, and Front-End technologies like Angular, etc.

Understanding of Linux system internals, familiar with the TCP or IP stack, network routing, and load balancing.

Command of observability tools such as DynaTrace, SumoLogic, TrueSight, CloudWatch, automation tools such as Ansible, and CI or CD pipeline tools such as Jenkins, UDeploy, SonarQube, AppScan, Nexis.

Approach troubleshooting systematically and have a deep sense of ownership for whatever you work on.

Design and development skills extend to service design patterns, APIs, UI/UX frameworks.

Ability to root cause sources of instability in a high-traffic, distributed system.

Understanding of large-scale complex systems from a reliability perspective.

Experience with cloud technologies and any certificates like AWS Certified DevOps Engineer, AWS Certified Developer, Microsoft Certified Azure DevOps Engineer, Microsoft Certified Azure Developer, Certified Kubernetes Administrator, Certified Kubernetes Application Developer a plus.

Strong relationship building skills

Exceptional communication skills - written and verbal

Excellent presentation skills and ability to formulate ideas for presentation to upper management

Compensation:

The listed annualized base pay range is primarily based on analysis of similar positions in the external market.

Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role.

The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is:

$126,160 - $189,240

About Us:

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We're also committed to programs that drive education and support volunteerism, which put human beings first.

We do it because it's the right thing to do, and because when our customers, communities, and employees succeed, we all do.