Patient Care Specialist

1 month ago

Marion, Indiana, United States Marion Health Full time
Job Summary

This position works under the direction of the Registered Nurse. The Patient Care Technician provides personalized care to patients and supports the patient care team. Key responsibilities include administering simple treatments, providing personal care, and maintaining a clean and orderly patient environment. The technician also provides information, directions, and assistance to physicians, patients, families, customers, and vendors. Additionally, they assist in maintaining a safe environment by communicating patient needs to the nursing unit. Other duties may be assigned.

Minimum Job Requirements
  • A high school diploma or equivalent and
  • Current, valid Indiana Certified Nurse Aide -or- Home Health Aide Certification -or- Medical Assistant Certification -OR-
  • Completed a formal nursing assistant program and have current nursing assistant experience -OR-
  • Currently enrolled in an accredited School of Nursing program and have successfully completed their Nursing Fundamentals coursework. (Transcripts required) and
  • CPR certification or must obtain at next available class upon hire.
Preferred Job Requirements
  • Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers, and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary, and word usage.
  • Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
  • Ability to problem solve and work well in a team environment.
  • Developed computer skills and the ability to learn and proficiently perform computer applications related to department operations and job function.
  • Excellent customer service skills with special emphasis on patient-centered care. Excellent communication skills to effectively and tactfully communicate with patients and their families presenting a professional image as a representative of Marion Health.
  • Seeks consultation/collaboration for complex issues or when unsure, utilizing resources that are available.
  • Ability to promote a compassionate and a therapeutic environment.
  • Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
  • Ability to manage multiple issues simultaneously and appropriately prioritize based on patient needs.
Working Conditions
  • Typical hospital clinical environment with frequent standing and walking.
  • Work may be subject to interruptions and occasional high stress levels.
  • Risk for occupational exposure to blood and other potentially infectious, electrical, and radiation hazards.
  • Works with protected health information.
  • Works in close proximity to patients and visitors.
  • Ability to work any shift, occasional extended hours, holidays, and/or weekends based on the needs of the department.
Physical and Mental Activities, Tools, and Equipment
  • Standing, walking, stooping, bending, lifting, pushing, and pulling to provide patient care and to utilize patient care devices necessary to perform duties in a safe manner.
  • Ability to use equipment found in patient rooms or nursing areas.
  • Ability to handle highly emotional and highly stressful situations.

Marion Health is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Disability. Marion Health is a smoke-free environment.

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