Loss Prevention Officer

2 months ago


San Antonio, Texas, United States Pyramid Global Hospitality Full time
About the Role

The Loss Prevention Officer plays a critical role in maintaining a safe and secure environment for guests and employees at Pyramid Global Hospitality's properties. This position requires a high level of awareness and attention to detail to minimize opportunities for loss or damage.

Key Responsibilities
  • Monitor and patrol assigned areas to ensure a safe environment for guests and employees.
  • Act to deter any individual or element that may jeopardize persons or property in or about the hotel's facilities.
  • Provide exceptional service to both internal and external guests at all times.
  • Exemplify the Pyramid Global Hospitality culture and promote the resort as a destination and employer of choice.
Essential Job Functions
  • Maintain complete awareness of scheduled group activities, hotel facilities and services, hours of operation, facility layout, fire and emergency plans, and departmental rules of conduct.
  • Review department log records and be familiar with pertinent information relevant to the daily shift.
  • Review the hotel status and follow up actions with the previous shift officer.
  • Provide escorts for employees in accordance with departmental standards.
  • Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards.
  • Handle deliveries received during non-business hours following hotel procedures.
  • Work with outside agencies cooperatively and follow established hotel regulations.
  • Coordinate emergency situations as specified in the departmental manual.
  • Contact the Security Supervisor immediately for emergencies as specified in the departmental manual.
  • Monitor surveillance cameras as assigned.
  • Investigate duress alarms and comply with respective procedures.
  • Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards.
  • Resolve safety hazard situations.
  • Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
  • Challenge suspicious persons on hotel property in accordance with departmental procedures.
  • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints, and complete documented reports in accordance with departmental procedures.
  • Respond to the scene of guest/employee accident promptly; administer first aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to EMS/medical personnel as required.
Requirements
  • High school education required.
  • Previous experience in a hotel environment preferred.
  • Fluency in English both verbally and non-verbally.
  • Provide legible communication and directions.
  • Must be available to work 3pm-11:30pm.
  • Schedule flexibility to include weekends.


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