Loss Prevention Officer
2 months ago
The Loss Prevention Officer plays a critical role in maintaining a safe and secure environment for guests and employees at Pyramid Global Hospitality's properties. This position requires a high level of awareness and attention to detail to minimize opportunities for loss or damage.
Key Responsibilities- Monitor and patrol assigned areas to ensure a safe environment for guests and employees.
- Act to deter any individual or element that may jeopardize persons or property in or about the hotel's facilities.
- Provide exceptional service to both internal and external guests at all times.
- Exemplify the Pyramid Global Hospitality culture and promote the resort as a destination and employer of choice.
- Maintain complete awareness of scheduled group activities, hotel facilities and services, hours of operation, facility layout, fire and emergency plans, and departmental rules of conduct.
- Review department log records and be familiar with pertinent information relevant to the daily shift.
- Review the hotel status and follow up actions with the previous shift officer.
- Provide escorts for employees in accordance with departmental standards.
- Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards.
- Handle deliveries received during non-business hours following hotel procedures.
- Work with outside agencies cooperatively and follow established hotel regulations.
- Coordinate emergency situations as specified in the departmental manual.
- Contact the Security Supervisor immediately for emergencies as specified in the departmental manual.
- Monitor surveillance cameras as assigned.
- Investigate duress alarms and comply with respective procedures.
- Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards.
- Resolve safety hazard situations.
- Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
- Challenge suspicious persons on hotel property in accordance with departmental procedures.
- Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints, and complete documented reports in accordance with departmental procedures.
- Respond to the scene of guest/employee accident promptly; administer first aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to EMS/medical personnel as required.
- High school education required.
- Previous experience in a hotel environment preferred.
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.
- Must be available to work 3pm-11:30pm.
- Schedule flexibility to include weekends.
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Loss Prevention Specialist
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