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Retail Store Operations Lead

3 weeks ago

Green Bay, Wisconsin, United States Lovisa Full time
Job Description:

The Lovisa team is seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. As an experienced retail leader, you will be responsible for fostering effective communication across all team members, leading by example in providing outstanding customer service, and assisting in recruiting, hiring, and onboarding new team members.

Main Responsibilities:
  • Support Store Manager in training, coaching, and developing store associates
  • Foster effective communication across all team members
  • Lead by example in providing outstanding customer service
  • Assist in recruiting, hiring, and onboarding new team members
Sales & Operations
  • Drive sales performance through team motivation and leadership
  • Execute operational procedures including opening/closing protocols
  • Manage inventory control and stockroom organization
  • Oversee accurate processing of shipments and merchandise flow
  • Monitor and maintain shrink prevention measures
  • Ensure store meets visual merchandising standards
Customer Experience
  • Create an engaging shopping environment
  • Resolve customer concerns professionally and efficiently
  • Maintain store appearance and cleanliness
  • Lead team in delivering personalized service
Administrative Duties
  • Support payroll management and scheduling
  • Maintain accurate financial records and reports
  • Ensure compliance with company policies and procedures
  • Assist with loss prevention initiatives