Retail Store Closing Lead Expert

2 weeks ago


Green Bay, Wisconsin, United States Burlington Stores Part time

Company Overview

Burlington Stores, Inc. is a leading off-price retail company committed to delivering great values to customers every day.

We believe in the power of diversity and inclusion, and we're dedicated to creating a positive impact on the world around us.

Job Description

The Retail Store Closing Lead plays a vital role in ensuring a consistently positive customer and associate experience.

This visible leader circulates throughout the store, engaging with customers and associates in a manner consistent with Our Burlington's Core Values.

The Retail Store Closing Lead will utilize the Retail Store Closing Lead Sales Driving Priorities to provide coaching, recognition, and task follow-up.

Responsibilities:

  • Role model for exemplary customer service behaviors, providing a great customer service experience to all customers and associates with a high level of professionalism.
  • Engage associates, promote open communication, provide recognition and coaching in the moment.
  • Touch base with each associate to establish priorities and ensure a great first and last impression.
  • Monitor the front-end experience and observe and provide feedback to Customer Service Lead on speed of checkout, line management, and friendliness.
  • Review daily staffing, lunch/break schedules, and cashier coverage, assigning back-up cashiers as needed to ensure timely processing during peak periods.
  • Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover, following up on assigned workload planner and tasks.
  • Conduct AM/PM store rallies and complete closing communication for opening Manager on Duty.

Requirements:

  • Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.
  • Be excited to deliver great values to customers every day, take pride in helping drive positive results for a team, commit to treating colleagues and customers with respect, and believe in the power of diversity and inclusion.

Benefits:

  • Competitive wage
  • Flexible hours
  • Associate discount
  • Part-time associates may be eligible for benefits package, which includes medical coverage and 401(k) plan
  • Up to 4 hours of paid time off annually after one year of service
  • 8 paid holidays
  • Paid sick time in accordance with applicable law
  • Rapidly growing brand with training and development opportunities

Location

Green Bay, WI

Posting Number

P1-1074906-1

Base Pay

$13.55 per hour



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