Retail Store Closing Lead Expert
2 weeks ago
Company Overview
Burlington Stores, Inc. is a leading off-price retail company committed to delivering great values to customers every day.
We believe in the power of diversity and inclusion, and we're dedicated to creating a positive impact on the world around us.
Job Description
The Retail Store Closing Lead plays a vital role in ensuring a consistently positive customer and associate experience.
This visible leader circulates throughout the store, engaging with customers and associates in a manner consistent with Our Burlington's Core Values.
The Retail Store Closing Lead will utilize the Retail Store Closing Lead Sales Driving Priorities to provide coaching, recognition, and task follow-up.
Responsibilities:
- Role model for exemplary customer service behaviors, providing a great customer service experience to all customers and associates with a high level of professionalism.
- Engage associates, promote open communication, provide recognition and coaching in the moment.
- Touch base with each associate to establish priorities and ensure a great first and last impression.
- Monitor the front-end experience and observe and provide feedback to Customer Service Lead on speed of checkout, line management, and friendliness.
- Review daily staffing, lunch/break schedules, and cashier coverage, assigning back-up cashiers as needed to ensure timely processing during peak periods.
- Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover, following up on assigned workload planner and tasks.
- Conduct AM/PM store rallies and complete closing communication for opening Manager on Duty.
Requirements:
- Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.
- Be excited to deliver great values to customers every day, take pride in helping drive positive results for a team, commit to treating colleagues and customers with respect, and believe in the power of diversity and inclusion.
Benefits:
- Competitive wage
- Flexible hours
- Associate discount
- Part-time associates may be eligible for benefits package, which includes medical coverage and 401(k) plan
- Up to 4 hours of paid time off annually after one year of service
- 8 paid holidays
- Paid sick time in accordance with applicable law
- Rapidly growing brand with training and development opportunities
Location
Green Bay, WI
Posting Number
P1-1074906-1
Base Pay
$13.55 per hour
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