Learning Administrator 2

4 weeks ago

Hamilton Twp, United States GP Strategies Full time

Job Summary

We are seeking a highly skilled Learning Administrator 2 to join our team at GP Strategies. The successful candidate will be responsible for providing exceptional customer support and training to client LMS Administrators.

Key Responsibilities

  • Provide customer support and training for client LMS Administrators
  • Identify problems and root causes, taking a consultative approach to assist the client with a resolution
  • Assist with updates and revisions to training program-related processes, procedures, and supporting documentation
  • Assist with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues
  • Conduct LMS training classes and webinars for clients
  • Assist with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues
  • Document customer interactions in a CRM/Issue software tracking system
  • Provide training and support for some international customers in off-hours due to time zone differences
  • Maintain the integrity of client/learner records and managing user accounts
  • Assist clients to make recommendations to improve their online training program through LMS improvements

Qualifications

  • LMS experience is preferred
  • Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA
  • Testing new courses with a scripted checklist
  • Light course troubleshooting/testing
  • Metrics recording/tracking
  • Assisting with creating process documentation/checklists
  • Review request submissions, look for trending and best practice opportunities

Preferred Qualifications

  • Demonstrated excellent verbal and written communication skills
  • Intermediate-level skills with MS Excel, Word, Outlook, etc.
  • Customer focus - proactively finds ways to exceed customer needs
  • Detail-oriented, well organized
  • Instructor-led/classroom training experience
  • Able to communicate effectively in all modes with customers and peers
  • Analytical - identifies root causes, corrective, and preventative actions
  • Logical, problem solving, troubleshooting skills
  • Ability to work in a team environment and take initiative individually
  • Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation
  • Strong attention to detail, ability to multi-task and work independently as well as in a team environment
  • Familiar with SCORM and AICC
  • Demonstrable experience and success in interacting with customers on a regular basis
  • Experience with either Oracle iLearning LMS and Cornerstone LMS a plus

Physical Requirements

  • Standing, Talking, Hearing, Repetitive Motion (computer work), Sedentary
  • May require domestic travel to client facilities (offices, plants)

About GP Strategies

GP Strategies is a leading talent transformation provider, delivering award-winning learning and development solutions to organizations globally. We help our clients transform through their people and achieve meaningful change.

Equal Opportunity Employer

GP Strategies is committed to being an Equal Opportunity Employer, providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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