Automotive Customer Service Specialist
1 week ago
Are you a skilled automotive professional with a strong focus on customer satisfaction? If so, Millennium Chevrolet is seeking an Automotive Customer Service Specialist to serve as the primary point of contact for our clients in the service department. In this role, you will engage with customers, addressing their vehicle concerns and guiding them through the necessary service options.
Key ResponsibilitiesYour main duties will include:
- Responding to customer inquiries regarding available services
- Conducting preliminary vehicle assessments to assist our technicians
- Providing detailed cost estimates and outlining required services
- Collaborating with customers to prioritize necessary repairs
- Keeping clients informed about the progress of their vehicle services
- Following up with customers regarding future maintenance needs
- Documenting all customer approvals or declines for services
The ideal candidate will possess:
- A vocational certificate in automotive repair or a related field, or ASE certification (preferred)
- Comprehensive mechanical knowledge
- Experience in automotive maintenance and repair
- Excellent sales and customer service abilities
- Basic proficiency in computer operations
Join us in delivering exceptional service to our valued customers
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