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2 months ago
**About Community Development C**
Community Development C is a leading organization dedicated to empowering Long Islanders through community development and financial growth.
**Job Summary**
We are seeking a highly skilled and compassionate Customer Experience Specialist to join our team. As the first point of contact, you will be responsible for providing exceptional customer service, managing a high-volume phone system, and maintaining a clean and organized workspace.
**Key Responsibilities**
- Customer Service: Provide empathetic and efficient support to clients, vendors, and partners, ensuring a positive experience and resolving issues in a timely manner.
- Phone Management: Manage and direct a high-volume phone system, assessing calls and referring urgent inquiries to the appropriate team member.
- Administrative Tasks: Scan documents, maintain confidentiality, and perform various administrative duties, including mail routing, scanning, shredding, and filing.
- Guest Experience: Welcome and direct incoming guests, providing information on remote connections, online capabilities, and appointment requests.
- Program Support: Provide routine program information requests via email, phone, and in person, and support various administrative tasks as needed.
**Requirements**
- 3-5 years of face-to-face customer service interaction in a social service, government, or non-profit setting.
- Bilingual language skills in English/Spanish is a must.
- Computer savvy and able to learn programs specific to the job.
- Proficient in Microsoft Suite (Outlook, Teams, Excel, Word, PowerPoint).
- Exceptional communication and interpersonal skills, capable of working well with others.
- Thrives in a fast-paced, collaborative, and diverse team environment.
- Proactive, detail-oriented with strong organizational skills.
- Ability to identify, analyze, and solve problems in a timely manner.
- Creative and innovative thinker.
**What We Offer**
Community Development C offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
