Front Office Manager Lead
4 days ago
We are seeking an experienced Assistant Front Office Manager to join our team at Soho House & Co. As a key member of our Front Office department, you will be responsible for overseeing the daily operations of the reception desk, supervising front desk agents, and ensuring seamless check-in and welcome experiences for all members and guests.
The ideal candidate will have a minimum of 3+ years' experience in a similar role, with a proven track record of providing exceptional customer service and managing staff effectively. You will be required to multitask, work in a fast-paced environment, and possess excellent verbal and written communication skills.
As part of our team, you will receive comprehensive training to develop your technical and managerial skills, as well as opportunities to progress your career domestically or internationally. Our competitive compensation package includes health care, 401K, paid time off, and a range of benefits that support your personal and professional growth.
We estimate the salary for this position to be between $70,000-$75,000 USD, based on market rates and industry standards. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
- Key Responsibilities:
- Supervise front desk agents and ensure seamless check-in and welcome experiences
- Manage daily operations of the reception desk, including monitoring guest lists, VIPs, and room occupancy
- Maintain quick correspondence to resolve guest and staff inquiries
- Collaborate with the controller and Purchasing Manager to ensure inventory management and ordering of perishable and non-perishable items
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