Front Office Team Lead

4 days ago


Los Angeles, California, United States Mama Shelter Full time
Job Overview

Mama Shelter is looking for a seasoned Front Office Manager to oversee the daily operations of our front desk, ensuring seamless guest experiences and efficient team performance. This is an excellent opportunity for a motivated and detail-oriented professional to join our dynamic team.

Key Responsibilities:
  • Leadership and Team Management: Supervise and train a team of 8+ members, focusing on exceptional customer service and maintaining high standards.
  • Front Office Operations: Manage reservations, arrivals, night audit, and room inventory controls, ensuring accuracy and efficiency.
  • Financial Management: Monitor front office financial activities, including group billing, rate verification, and sales reconciliation.
  • Guest Experience: Maintain a positive attitude, ensuring guests feel welcome and supported throughout their stay.
  • Safety and Security: Implement proper safety practices, conducting regular inspections and investigations as needed.

We offer a competitive salary range of $65,000 - $80,000 per year, depending on experience, plus benefits and opportunities for growth and development.



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