Digital Banking Specialist
5 days ago
Civista Bank is seeking a highly skilled Digital Banking Specialist to join our team. As a Digital Banking Specialist, you will be responsible for ensuring the smooth operation of our digital banking products, including ATM/Check Card operations, Online Banking Product operations, Branch Balancing, Tax Department operations, Cash Management operations, and ACH operations.
Key Responsibilities:- Process and submit tax program entries and digital communications on a daily basis.
- Provide daily customer support for all online banking products to internal and external customers.
- Process and support daily debit card operations, including expediting card orders, card maintenance, and the use of fraud monitoring software.
- Resolve transactional concerns, including Reg E disputes, reclamations, and ACH returns.
- Reconcile ATM and branch general ledgers on a daily and monthly basis, and maintain and review procedures for digital banking.
- One to two years' experience in banking or financial services.
- High School Diploma or equivalent, with office administrative skills or certification.
- Strong customer service and problem-solving skills, with the ability to respond to inquiries with tact, diplomacy, and patience.
- Exceptional organization, time management, and follow-up skills.
- Excellent interpersonal skills and ability to communicate effectively with customers, bank employees, and outside service providers.
- Knowledge of digital banking products.
- Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
- Proficient typing and computer skills, specifically Microsoft Word and Excel, and the ability to navigate computer programs.
- Ability to be cross-trained on many different job duties within the department.
- Ability to view computer screens and read reports for long periods of time.
- Ability to work under sometimes distracting work conditions.
- Ability to move files of up to 15 lbs.
- Ability to sit for long periods at a time.
- Ability to travel to attend meetings or training.
Civista Bank is an equal opportunity employer and welcomes applications from diverse candidates. This job description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
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