Software Onboarding Specialist
3 weeks ago
Feufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring seamless onboarding and adoption of our software solutions.
Responsibilities:- Take ownership of customer relationships from sales closure to contract renewal.
- Coordinate setup requirements internally and with customers to ensure successful onboarding.
- Provide comprehensive training to customers and hand over to the customer support team for ongoing support.
- Maintain regular communication with customers, briefing them on new features and opportunities for growth.
- Cross-sell and upsell to customers to increase revenue and retention.
- Own overall relationship with signed clients, ensuring retention and satisfaction.
- Aid clients in achieving their goals and objectives.
- At least 2 years of experience in customer success or account management.
- Proven experience in software setup training and customer onboarding.
- Excellent computer skills, including Microsoft Office suite, Gsuite, and CRM tools like Hubspot or Salesforce.
- Prior project management experience and ability to use modern project management tools.
- Experience with customer support tools like Zendesk or Freshdesk.
- Self-starter, disciplined, and organized with a strong analytical mindset.
- Demonstrated ability to increase customer satisfaction and achieve key performance indicators.
Feufo Inc offers a dynamic and supportive work environment with opportunities for growth and development. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.
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Software Onboarding Specialist
3 weeks ago
Anthony, United States Feufo Inc Full timeJob Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take ownership of customer relationships from the moment the sales contract is...
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Software Onboarding Specialist
2 weeks ago
Anthony, United States Feufo Inc Full timeJob Title: Software Onboarding SpecialistJob Summary: We are seeking a highly skilled Software Onboarding Specialist to join our team at Feufo Inc. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take ownership of customer relationships from the moment a sale...
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Software Onboarding Specialist
1 month ago
Anthony, United States Feufo Inc Full timeJob Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take ownership of customer relationships from sales closure to contract...
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Software Onboarding Specialist
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Software Onboarding Specialist
1 month ago
Anthony, United States Feufo Inc Full timeLocation: Remote. Anywhere in the U.S.A. Travel: 1020% ( Approx 2 weeks of travel every quarter) Responsibilities and Duties: Take over customer relationship as soon as the sales are closed/ contract is signed. Coordinate setup requirements internally and with the customer. Complete software set up onboard customers successfully. Provide training to...
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Software Onboarding Specialist
1 month ago
Anthony, United States Feufo Inc Full timeLocation: Remote. Anywhere in the U.S.A.Travel: 1020% ( Approx 2 weeks of travel every quarter) Responsibilities and Duties: Takeover customer relationship as soon as the sales are closed/contract is signed. Coordinate setuprequirements internally and with the customer.Complete software set up onboard customerssuccessfully. Provide training to the...
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