Customer Engagement Specialist

3 weeks ago


New York, New York, United States Grata Full time

About the Role

We're looking for a skilled Customer Engagement Specialist to join our Relationship Management Team.

This role involves performing initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.

The ideal candidate will have experience managing key/enterprise level accounts or customers across different product lines.

Key responsibilities include:

  • Serving as the primary contact for customers to resolve questions and perform periodic customer success reviews
  • Growing revenue by maximizing account retention, renewal, and upgrade revenue through increased product adoption and cross sales

The salary for this role is estimated at $100,000 - $160,000 per year, depending on location and experience.

Additional benefits include a dog-friendly office, commuter benefits, and a company-sponsored lunch program.



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